Thursday, May 31 Keynote Speaker

Angela Cassie

Canada's human rights history is rich with stories of perseverance, resistance, and resilience that both inspire and inform. When we look more closely at some of these important movements, we will find committed individuals and groups who volunteer their time and energy to their chosen causes.

Join Angela Cassie as she explore ways that volunteers actively work for human rights and discusses how we can ensure that the next generation of volunteers build on this legacy. By looking at examples from the past and celebrating those currently dedicating their time, we can imagine the future of volunteerism grounded in and informed by human rights principles. Will volunteers continue to be at the forefront of ensuring that all human beings are treated with dignity and respect? Listen in and contribute to the conversation.

In her role as Vice-President, Public Affairs and Programming, Canadian Museum for Human Rights (CMHR), Angela Cassie leads a team that delivers world-class public and educational programming and positions the CMHR nationally and internationally through effective communications and marketing campaigns. She also leads the organization's partnership and government relations functions. Angela is also the Vice-President of the Société de la francophonie manitobaine and was recently recognized by the Federation of Black Canadians for her work with the museum in advancing human rights education.

Thursday, May 31st, Plenary Panel Discussion

Human Rights in the Workplace

Everyone has the right to a workplace that is free from discrimination and harassment, including volunteers. Join Manitoba Human Rights Commission Chairperson, Brenlee Carrington Trepel, Commissioner Diane Dwarka and Executive Director Isha Khan for a discussion about human rights and how to create a respectful and inclusive work environment.

Isha Khan is the Executive Director of The Manitoba Human Rights Commission. In this role, she oversees the Commission's complaint process and human rights education mandate, regularly presenting to organizations on current and emerging human rights issues.

She also acts as senior counsel for the Commission advising on the investigation of complaints and other activities of the Commission, and represents the public's interest at adjudication hearings, working closely with complainants to prove their complaints of discrimination.

She obtained her law degree from the University of Victoria and is called to the British Columbia, Alberta and Manitoba Bars. She has chaired the Review Tribunal for CPP disability benefits and practiced as a labour and employment lawyer in Calgary. She sits on the Board of Trustees of the United Way of Winnipeg and Chairs their Community Investment Committee.

Manitoba Human Rights Commission Chairperson Brenlee Carrington Trepel is a Winnipeg human rights lawyer, mediator and educator. She served as the Law Society of Manitoba's first and only Equity Ombudsperson from 2001 to 2017 developing leading edge human rights initiatives for Manitoba's legal profession. She is credited with initiating the first Canadian Law Society Parental Leave Support Program and boundaries program and co-chairing the Justicia Project for women lawyers.

Brenlee has written and published many articles on workplace human rights and has served on national and local committees for equity and diversity initiatives. She is the first lawyer in Manitoba to have completed her articling part-time. A frequent guest speaker and facilitator, she graduated from the University of Manitoba Faculty of Law and was a sessional instructor there for 9 years.

Brenlee is recipient of the Law Society of Manitoba's A. Montague Israels Q.C. Prize, The Manitoba Bar Association's Equality Award and Community Involvement Award and recognized by LEAF National as one of 25 women lawyers in Canada who have advanced women's equality.

In 2017, she received her ICD. D designation from the University of Manitoba Asper School of Business /University of Toronto Rotman School of Management Directors' Education Program. A former broadcaster and journalist, Brenlee interviewed such human rights trailblazers as Mother Teresa, Elie Wiesel, Muhammad Ali, Jehan Sadat, Gloria Steinem and Toller Cranston.

Diane Dwarka is a retired librarian and passionate community volunteer whose activities cover education, human rights, community, and interfaith issues. She has served on local, provincial and national organizations and has been president of many organizations including the Council of Caribbean Organizations of Manitoba, Community Legal Education Association, Manitoba Association for Multicultural Education and the Canada Council for Multicultural and Intercultural Education, Chair of Red River College Alumni.

Diane has served widely at all levels in the United Church of Canada. She is President-elect of the Women's Inter- Church Council of Canada. Diane is a member of the Manitoba Human Rights Commission and volunteers at the Canadian Museum for Human Rights since its opening.

Diane has received many awards including a Public Legal Education Award, the YM-YWCA Women of Distinction Award, the Premier's Award for Volunteerism, the Red River College Distinguished Alumnus Award, B'nai Brith Human Rights Award, the ANSAR award from Islamic Social Services Association, was 2014 Folklorama's Ambassador General and was humbled to receive an eagle feather.

Thursday, May 31, Sessions: 1:30 - 2:45

Canadian Code for Volunteer Involvement 2017

Presenter: Alison Stevens

This presentation is intended to introduce the recently revised Canadian Code for Volunteer Involvement and to raise awareness of its purpose or importance, and to provide options for how the CCVI can be introduced and/or adopted in non-profit organizations.

Workshop content:

  • What is the CCVI, its history and purpose
  • 2017 Revision
  • Current context: volunteerism today
  • Three elements of the CCVI: values, principles, standards of practice
  • Ten Standards of Practice
  • Putting the Code into Action

Alison is a professional with over 20 years of experience in the non-profit sector, specializing in organizational development, volunteerism and community development. She thrives on building community and connecting individuals for the benefits of personal growth, social impact and community health. While passionate about the community sector, she strongly believes in collaboration across all sectors - public, private and community - in order to achieve collective goals.
As the Executive Director of the Volunteer Bureau of Montreal for many years, she worked in collaboration with volunteer centres in Quebec and across Canada as well as with of hundreds of community partners. Alison spent several years coordinating and developing the Centre's training program, primarily in the management and mobilization of volunteer resources, and has offered hundreds of training sessions, participated in roundtables and discussions about issues related to volunteers and volunteerism. She is currently serving as Volunteer Centre Liaison for Volunteer Canada.

Sticky Situations: Applying Ethics to Your Work with Volunteers

Presenter: Suzie Matenchuk

We all encounter situations which involve ethical questions and issues. Learn how to recognize an ethical issue, understand the difference between personal and professional ethics, and explore the ethical principles which apply to volunteer management. Practice a decision-making process for navigating real-life ethical dilemmas you face on the job, and gain insight into how to incorporate ethics into the fabric of your organization.

Suzie is the Manager of Volunteer Services for the Winnipeg Regional Health Authority (WRHA) specializing in Community Health and Corporate programs. Prior to this, she worked in acute care and long term care settings and has over 20 years' experience in the volunteer management sector.

Suzie holds the designation of Certified Volunteer Administrator (CVA), is a current Board Member of the Council for Certification in Volunteer Administration (CCVA) and is a past President of Volunteer Management Professionals of Canada (VMPC). During her tenure as President, VMPC released the National Occupational Standards (NOS) for Managers of Volunteer Services, developed a certification partnership with CCVA and lead the association through a re-branding process. Suzie is dedicated to advancing the profession of Volunteer Management and enjoys sharing her knowledge with others.

Youth Volunteers: Building Capacity

Presenter: Michelle Lumley

Youth are capable of amazing things, but do we give them enough credit? We often hear about millennials and baby boomers, but what about the youth looking to make their mark? Creating opportunities for youth learning and leadership development can make a huge difference within volunteer programs but we are often quick to write them off. How can we tap into their energy and engage them to create a strong future for both youth and our volunteer programs?

In this session, Michelle will talk about WinSport's youth volunteer program, which grew their volunteer team from 250 to over 700 volunteers (75% of them youth 12-17 years of age) within two years. WinSport's youth volunteer program now includes a Youth Leadership Committee, a youth leadership training program and engages youth as supervisors of volunteers. Through this shift, they have increased their volunteer capacity, as well as the quality of work and commitment from volunteers.

The second half of the session will include group discussions on how we can engage youth in our programs, and support their needs for developing leadership skills.

Michelle Mungar Lumley has been engaging volunteers for over 13 years and has been a volunteer for many more. She is currently the Team & Culture, Advisor Volunteers for WinSport in Calgary Alberta, engages the community as an independent consultant, sits on the Airdrie 2020 Alberta Winter Games Board of Directors, and is the Board Chair for Advocacy and Standards with Volunteer Management Professionals of Canada. Michelle's work at WinSport has focused largely on building the volunteer team, and creating a strong, vibrant, and engaging youth volunteer program. Michelle holds a Bachelor of Arts degree from the University of Guelph, a post graduate certificate in Corporate Communications and Public Relations from Fanshawe College, is a Dale Carnegie graduate and has completed Leadership Training through the Haskayne School of Business at the University of Calgary. She has been Certified in Volunteer Administration (CVA) since 2014.

Thursday, May 31st, Sessions: 3:00 - 4:15

Volunteer Screening - Why a screening process for volunteers?

Presenter: Alison Stevens

This presentation is intended to increase awareness of the importance of screening for a good match and to manage potential risks, and to illustrate that screening is a comprehensive process based on the Ten Steps of Screening.

Workshop content:

  • Why screen volunteers?
  • Duty of Care
  • Screening as a 10-step process
  • Supporting the 10 steps of Screening - policies, procedures, organizational culture
  • Balancing safety and social inclusion
  • Resources available

Alison is a professional with over 20 years of experience in the non-profit sector, specializing in organizational development, volunteerism and community development. She thrives on building community and connecting individuals for the benefits of personal growth, social impact and community health. While passionate about the community sector, she strongly believes in collaboration across all sectors - public, private and community - in order to achieve collective goals. As the Executive Director of the Volunteer Bureau of Montreal for many years, she worked in collaboration with volunteer centres in Quebec and across Canada as well as with of hundreds of community partners. Alison spent several years coordinating and developing the Centre's training program, primarily in the management and mobilization of volunteer resources, and has offered hundreds of training sessions, participated in roundtables and discussions about issues related to volunteers and volunteerism. She is currently serving as Volunteer Centre Liaison for Volunteer Canada.

Growing your Leadership Team - How Volunteers can Lead

Presenter: Neil Tracey

Many of us are used to seeing front-line volunteers assisting community members or in executive capacities on a board of directors, but what about the middle level? The Vancouver Aquarium, an Ocean Wise Initiative, has been piloting shift-leader type roles for the past few years; volunteer leaders are given a great deal of responsibility and corresponding training and autonomy to train, supervise, and support members of their team. Join us for an "under-the-hood" examination of how this is helping to support volunteer engagement and retention, provide additional support to new volunteers, free up staff time currently spent dealing with minor issues, and to increase the quantity and quality of services delivered. Go beyond asking for help training a new team member and include volunteer supervisors in your programs every day!

Neil Tracey, CIT, CIG, has been a volunteer coordinator and interpreter with the Vancouver Aquarium, an Ocean Wise Initiative, in various staff and volunteer roles since 2007. He is currently the Interpretive Specialist for Volunteers and Internal Events and previously coordinated the volunteer team at the Marine Mammal Rescue Centre. In his spare time he enjoys flags, sponges (the animal, not the cleaning supply), spreadsheets, and chocolate.

Everyone Benefits When You Engage Newcomer Volunteers

Presenter: Sonya Jahn

Sonya Jahn, CVA, is the Regional Director of Volunteer Services with Saskatchewan Health Authority.

She has facilitated educational sessions at several National Conferences & numerous provincial conferences in the field of Volunteer Administration. She is a strong advocate for the Volunteer Administration Profession.

She was a Canadian Administrators of Volunteer Resources National Board Member and CAVR Chair of Professional Development. Served as a member of the steering committee for the Saskatchewan Premier's Voluntary Sector Initiative. Past chairperson for the Saskatchewan Health Care Volunteer Management Association.

Founding member of (AVR-SK) Administrators of Volunteer Resources - Saskatchewan provincial association.

Recipient of the 2016 Saskatchewan Sask Energy Award -nominated by her Saskatchewan colleagues for her dedication to the Volunteer Administration profession in Saskatchewan.

Recipient of the 2004 YWCA Prince Albert Woman of Distinction Award.

Sonya believes humour and a positive attitude are the ingredients for ordinary people to do extraordinary things!!

Creating Accessible Volunteer and Visitor Experiences

Presenter: Lindsay Baker

The Vancouver Aquarium, an Ocean Wise initiative, is passionate about accessibility and has established a number of partnerships with schools and non-profit organizations to help them offer accessible visitor and volunteer experiences.

Recently, they designed a custom group volunteer opportunity for participants in the Pacific Autism Family Network's Employment Works program. We have also intentionally created more customized roles and developed a modified onboarding process for anyone who needs extra support, including individuals with disabilities, current volunteers aging in place, and newcomers to Canada.

As a result, our volunteer team better reflects the diversity of our community and we have been able to offer meaningful volunteer experiences for individuals who face barriers to volunteering with us. Join us to learn more about how we have enhanced the accessibility of our volunteer program and to share your own experiences on this topic.

Lindsay Baker has been leading volunteer teams professionally since 1999. She is currently the Manager of Volunteer Services for the Ocean Wise Conservation Association at the Vancouver Aquarium. Prior this role, she coordinated volunteers for 2010 Olympic-related events in Richmond and led Volunteer Richmond's volunteer management training programs. She is Past President of the Administrators of Volunteer Resources BC (AVRBC) and the current Chair of Professional Development for the Volunteer Management Professionals of Canada (VMPC).

Lindsay holds a Bachelor's of Arts in English Literature, a diploma in Public Relations and is certified in volunteer administration (CVA). Most recently, she completed Co-Active Coach Training and was the 2017 recipient of the Impact Award for Exemplary Leadership of Volunteers awarded by AVRBC. When she isn't volunteering as a trainer or facilitator, you will find her planning her next vacation or scrapbooking her last one! She is passionate about lifelong learning, making a positive impact in the world and helping others live their best lives.

Friday June 1 Keynote Speaker

Shahina Siddiqui

Shahina Siddiqui is the founder and Executive Director of the Islamic Social Services Association based in Winnipeg, a role she has had since 1999. She also founded the Canadian Muslim Women's Institute and is one of the founding members of Canadian Muslim Leadership Institute. She is also the Chair of Islamic History Month Canada.

Shahina is active in the community as a member of the RCMP Commissioner's National Advisory Committee on Diversity as well as the RCMP Commanding Officers' Diversity Committee, D-Division in Manitoba. She has also served with several NGOs and community organizations in Winnipeg. In addition to her work with various organizations, Shahina contributes as a freelance writer, spiritual counsellor and public speaker. She has been working for decades in build bridges between faith and cultural communities, to help preserve human rights, develop cultural competency and mutual understanding.

Friday June 1, Plenary Panel Discussion

Engaging Special Events Volunteers

Presenters: Laryssa Sawchuk, Dawn Bourbonnais, Kelly Kluger

Volunteers are a critical part of planning any special event. Whether your volunteer team is large or small, it's important to know how to engage your volunteers effectively in order to ensure the success of your event.

Our panelists will discuss how they have found success in managing their special event volunteers, including the moments of joy when they realized it would all work out, moments of panic when they thought it was all falling apart, strategies to work through any challenges, as well as recruitment techniques, what their screening, training, and placement process looks like, what demographics their volunteer group represented, and other behind-the-scenes moments they can share.

Laryssa Sawchuk is a University of Manitoba graduate in the fields of genetic sciences and adult education. Her passion for health sciences and volunteer work led her to her current role as a Health Educator with CancerCare Manitoba's Screening Programs. There she focuses on health promotion, resource development, and community mobilization for public and professional audiences.

A seasoned public speaker and health advocate, Laryssa has given countless presentations throughout the province, focused on encouraging healthy lifestyles and communities. She is also a dedicated volunteer who works to support several local initiatives, including providing volunteer management for the 2017 Canada Summer Games and sitting on the Board of Directors for A & O: Support Services for Older Adults and NorWest Community Health Co-op. She is also currently working towards her Masters in Public Health.

Dawn Bourbonnais is Volunteer Manitoba's Manager of Communications & Outreach. She oversees VM's internal and external communications, manages the website and referral services, and is responsible for increasing awareness of Volunteer Manitoba's mission - to encourage and promote volunteerism across the province. She also teaches volunteer management and communications workshops for Volunteer Manitoba's training department.

Prior to working for Volunteer Manitoba, Dawn spent the past fifteen years working in the not-for-profit and arts sector, most recently in the music and film industries. She is a communications specialist with a talent for interpreting what others mean to say and what some want to hear.

Dawn has also managed volunteers for a many festival and community events held in Winnipeg, and is especially fond of the volunteers at the Jazz Winnipeg Festival (whom she has been working with since 2004). She is a member of the Manitoba Association of Volunteer Administrators, a past member of IABC, and is a former board member of Sarasvati Productions. Dawn also acted as Co-Chair of a Volunteer Services Leadership Committee for the 2017 Canada Summer Games.

Kelly Kluger is very passionate about volunteers and is currently the Manager of Volunteer Services for Habitat for Humanity Manitoba. She coordinated the volunteers for the Jimmy Carter Work Project in Winnipeg and oversees over 2000 volunteers a year who assist in building homes for low income families.

Prior to working for Habitat, Kelly was the Manager of Volunteer and Program Services for Palliative Manitoba, and was also the Acting Executive Director.

Kelly has a B.A. from the University of Manitoba and has taken the Volunteer Management Certificate Program thru Volunteer Manitoba and Red River College. She is a member of MAVA and she volunteers at the Reh-Fit Centre and Alzheimer Society of Manitoba.

Friday, June 1, Sessions: 12:45 - 2:15

A Recipe for Success: Measuring Volunteer Engagement

Presenters: Denise Bukowski and Sigrid Penner

Do you have the right ingredients for a successful volunteer program? Are budget cuts nipping at your heals? Are you strategic in how you align your volunteer resources and spend your time? Do you make program evaluation a priority or is it at the bottom of your to do list? Also, what about your volunteers? Are you experiencing high turnover and retention issues or are your volunteers thriving and engaged?

Join Sigrid and Denise as they walk you through the importance of volunteer program evaluation within the context of measuring volunteer engagement. Listen and pose questions to Sigrid as she shares her expertise on the research process from methodology development, survey design, data collection, analysis, modeling and stakeholder presentation using CMHR's Volunteer Engagement Strategy (VES) as a case study. Together, Sigrid and Denise will share comprehensive research insights used to evaluate CMHR's (VES) and solidifying the priorities for the next five years. Moreover, with a bit of help from us and your peers, you can do it too if you are you up for the challenge! Take the first step. Sign up and we will see you in May!

Sigrid Penner, Consultant - Focus Further Consulting (2007 to present)

Focused on converting data to actionable insight, Sigrid has been involved in Market Research for over 15 years, working with the public sector and private mid- to large-sized businesses in a cross-section of industries. A snapshot of clients/projects includes Lyft (US based competitor to Uber), Pollard Banknote, Petro-Canada, Delaware North, Manitoba Telecom Services (MTS) and The Canadian Museum for Human Rights.

At the Canadian Museum for Human Rights, Sigrid designed and assisted in the delivery of a 3-5 year Strategic Analytics/Evaluation Plan. This includes making recommendations on Key Performance Indicators and Strategic Goals for the organization including but not limited to, Visitor-facing evaluations such as visitor surveys; membership and volunteer engagement research; long-term social and personal impact studies; and program assessments are included in the scope of work.

Denise Bukowski, Manager, Volunteer Services at Canadian Museum for Human Rights (CMHR)

Denise is from Winnipeg and holds a Bachelor of Recreation Studies from the University of Manitoba; a diploma in Health Care Services Management and certificate in Human Resource Management from Red River College from Winnipeg, Manitoba. Denise is currently employed as the Manager of Volunteer Services at the Canadian Museum for Human Rights, the world's only museum solely dedicated to awareness and education about the importance of human rights for all. Prior to accepting the position at CMHR, Denise worked for 25 years in a Volunteer and Recreation Management capacity in an acute and at two long-term health care facilities. Denise is currently the Secretary for Volunteer Management Professionals of Canada (VMPC); an active member with her professional association (MAVA) and a past recipient of the of MAVA Leadership award.

Understanding LGBT2SQ* Volunteers' Needs

Presenter: Muhammad Ahsan and Lauren Checkley

While progress has been made, many LGBT2SQ+ community members still worry that revealing their sexuality and gender identity will have negative consequences. What can organizations do to support such volunteers? What challenges do the LGBT2SQ+ community face in the workplace? What needs to change within organizations to create an inclusive environment? How does the manifestation of homophobia, transphobia, heterosexism, and cissexism affect mental health, motivation, and performance of the individual? Learn about some of these burning questions and other tools and strategies to create safe spaces for LGBT2SQ+ community.

Muhammad Ahsan is the Education Program Coordinator at Rainbow Resource Centre. He has over 15 years' experience as Human Right's Activist, Educator, and Public Speaker. He has a master's degree with double majors in Human Resource Management and marketing, he also has certificates in training, facilitation, strategic quality management, and adult education.

Lauren Barbara Checkley has worked as the Programming & Volunteer Coordinator at Rainbow Resource Centre for just over one year, responsible for empowering the Centre's community groups and volunteers. She is a graduate of the University of Winnipeg, with a BA in Women's & Gender Studies, and a BBA in Human Resources & Organizational Behaviour.

Reaching through the bars; the challenges and opportunities of volunteering in a correctional centre

Presenters: John Hutton and Hank Dixon

Correctional settings offer a rich, and extremely rewarding opportunity for volunteering, from educational programming to providing social and rehabilitative supports. The proposed workshop will provide a dual focus from the perspective of the John Howard Society who uses volunteers in provincial correctional centres as part of our literacy program, and Open Circle who matches volunteers with inmates.

Working in correctional centres offers many challenges as well as opportunities, which will be discussed in the context of the two programs, both of which are based in Winnipeg. The presentation will include some specific examples/success stories, and pose a couple of questions for volunteer managers to consider about the potential for this kind of volunteerism.

John Howard Society of Manitoba: John Hutton, M.S.W.

A Winnipeg social worker and mediator, John has more than 25 years of experience working and/or volunteering in the field of social services. Having earned his Bachelor of Arts from the University of Winnipeg in History in 1983, John then attended the University of Manitoba several years later where he completed a Master of Social Work degree in the area of social policy and administration, in 1999. John has been the Executive Director of the John Howard Society of Manitoba since 2008. He has also worked for the United Way of Winnipeg as a manager in the community investment department; as a mediator case-worker in a victim-offender mediation program; and as an advocate for refugees and unemployed workers. As well, John spent several years as a voluntary service worker with the Mennonite Central Committee, running projects in Winnipeg, Florida and Brazil.

Open Circle: Hank Dixon

Hank has 40 years of experience in federal corrections as an inmate (1976 to 1985), parolee (1985 to present), prison chaplain (1999 to 2014), and chaplaincy supervisor (2014 to 2016). He has a B.A. from Mount St Vincent University, a Master of Divinity and Doctor of Ministry from Providence Theological Seminary. Over the years Hank has developed courses and workshops for chaplaincy and prison volunteer work. He has taught two undergraduate courses at Booth University College in the area of chaplaincy. Since 2016 he has been the Program Director of Open Circle.

Mental Health in the Workplace

Presenter: Stacey Shule Krueger

This workshop will look at mental health and the importance of maintaining positive mental health in the workplace and strategies for maintaining work/life balance.
The topics covered in this workshop include:

  • General workplace mental health information
  • Identifying signs that someone is struggling with mental health problems in the workplace
  • Ways we can start a conversation with someone who is struggling
  • A discussion on tools we can use to maintain our own mental health

Stacey Shule Krueger has been working with the Canadian Mental Health Association, Manitoba and Winnipeg Region for 16 years. She started in direct service working with individuals who have lived experience or struggle with a mental illness. In 2008, Stacey started her position as community educator with the CMHA. In this role she does a variety of presentations ranging from mental illness awareness to mental well-being. She is a licensed instructor with Mental Health First Aid Canada / Mental Health Commission of Canada, as well as a licensed instructor with Living Life to the Full. Stacey is very passionate about mental health promotion and increasing awareness about mental health and mental well-being.

Friday, June 1, Sessions: 2:30 - 3:45

Risk Management - Embrace It!

Presenter: Ruth Millard

Risk. We can't avoid it, and we can't ignore it, but we shouldn't fear it. This workshop will focus around understanding the concept of risk management in the areas of program, participants and volunteer risks and liability. We'll look at strategies to mitigate risk and examine the activities that our volunteers do and how we can best ensure that people do not put themselves and others at risk unnecessarily. You'll go away from this workshop being more comfortable with the topic of risk and have some great resources and tools to use to deliver programs where you plan for safety; and for safety, plan. You might even be able to say you embrace it!

Ruth Millard:

  • Trainer, facilitator and management professional with a background in sports, recreation and youth.
  • 25 years' experience building training and program curriculums
  • Board member Volunteer Management Professionals of Canada
  • National Advisor Scouts Canada Program and Training
  • Certified in Volunteer Administration (Council for Certification in Volunteer Administration - CCVA)
  • Awarded 2017 Volunteer Manager of the Year (Kitchener Waterloo Volunteer Action Centre Volunteer Impact Awards)
  • Awarded 2015 Outstanding Volunteer Engagement (Cambridge)
  • Featured facilitator 2016 National Volunteer Management Conference; Certification, Building Your Career and Celebrating Volunteer Impact and Legacy
  • Committee Member on 2014 Job Analysis Study Overview - Council for Certification in Volunteer Administration

Creating a Culturally Inclusive Environment

Presenter: Noëlle DePape

As Canada becomes even more culturally diverse, your volunteer base will continue to reflect an increase in cultural diversity as well. In this session, you will get an update on current immigration trends in Canada and recognize how this trend will impact the face of volunteerism. You will learn the benefits of engaging newcomers into your organization while at the same time assisting newcomers to connect to their new communities, gain Canadian experience and develop new skills. Everyone benefits! In addition, you will take away ideas to take back to your organization to further explore ways you can build an inclusive and welcoming environment for newcomer volunteers.

Noëlle DePape has been working with refugees and other marginalized communities both locally and globally (Middle East, South Asia, Australia) for over 15 years including as the past Executive Director of the Immigrant & Refugee Community Organization of Manitoba (IRCOM Inc) and as a lecturer at the University of Winnipeg's Global College. She also has extensive experience as a trainer, mediator, facilitator and policy advisor.

Noëlle is passionate about working collaboratively for positive social change and is actively involved with the Newcomer Education Coalition (NEC), Immigration Matters in Canada Coalition, Canadian Council for Refugees (CCR) and the 13 Fires anti-racism initiative. Noëlle holds an Advanced Masters in International Peace and Conflict Resolution from the University of Queensland where she studied on a Rotary World Peace Fellowship.

Engaging Senior Volunteers

Presenters: Susan Sader and Anne-Marie Dyck

With baby boomers retiring and seniors being able to maintain an active lifestyle in the community longer than ever, individuals aged 55+ are a great source for organizations in need of volunteers. This workshop will address:

  • Why should organizations target seniors as volunteers
  • Why seniors volunteer
  • How to market your organization to attract senior volunteers
  • How to retain senior volunteers
  • How to develop leadership skills
  • How to address changes in abilities
  • How to recognize senior volunteers

With over 36 combined years of working in the senior volunteer sector, Susan Sader, Executive Director and Anne-Marie Dyck, Volunteer Program Coordinator from Good Neighbours Active Living Centre will provide you with valuable and practical insights on how to tap into this growing resource.

Susan Sader graduated with a Bachelor of Social Work degree in 1996 and has since worked in non-profit agencies addressing the needs of older adults. She was a Centre Facilitator and Volunteer Program Coordinator with Age & Opportunity (now known as A&O Support Services for Older Adults), and has been Executive Director at Good Neighbours Active Living Centre for the past 15 years. She has served on the Manitoba Association of Senior Centres Board, and is currently on their Program Committee, and has served on the Transportation Options Network for Seniors Board and Nominating Committee, and is currently on their Connections Committee.

Anne-Marie Dyck has been employed in the volunteer management sector since 2003, as Volunteer Coordinator at Good Neighbours Active Living Centre since 2005 and previously at Meals on Wheels. She received her Volunteer Management Certificate through Red River College in 2008 and her Council for Certification in Volunteer Administration in 2016. She has formerly served as Treasurer on the Manitoba Association of Volunteer Administration board and is currently Secretary on the Manitoba Association for Senior Centre board. Anne-Marie thoroughly enjoys working with the senior population.

Communicating Well…Even Under Pressure

Presenter: Jackie Hunt, Executive Director, Volunteer Manitoba

To get the best out of ourselves and others requires thoughtful communication…even during stressful times. This one hour session will look at different styles of communication and how they can change under pressure; how to make sure our message is understood and ways to communicate clearly and effectively.

Jackie Hunt is a training consultant, community leader and Volunteer Manitoba's Executive Director. She is also the co-founder of The Kindred Project, a non-profit organization that provides feminine hygiene products for over 300 women in need each and every month.

For the past seven years, Jackie was an elected official in the RM of Ritchot. She began her involvement with the RM as a counselor and then as the mayor. She believes in the power of strong communities and service to others, and she has built a strong reputation working with government, community leaders, organization and individuals who share those same values.

Jackie has over 20 years of experience in adult education, providing training for individuals and organizations on leadership, communication, emotional intelligence and goal setting. She has also delivered training on board governance and non-for-profit organizational development. She is an experienced public speaker and has delivered keynotes and plenary sessions at conferences across the province.

In her current role as Executive Director, Jackie combines her extensive experience in community engagement and her strong leadership style to position Volunteer Manitoba as the leader and catalyst for engaging all Manitobans.

Closing Plenary

Turning Conference Inspiration into Meaningful Action

You invested in your professional development by attending the national conference. You have spent three days learning, networking, reflecting and dreaming about your vision for the future. You are leaving motivated, enthused, inspired...but now what? What happens when you are outside the conference bubble and back at work, immersed in the day to day activities of facilitating volunteer engagement? You have notebooks full of ideas you want to implement in order to grow, evolve and improve your program, but how will you turn these ideas into action?

Join Lindsay for a fun and celebratory closing plenary that will allow you to reflect on your learning, synthesize your ideas, identify key actions to take immediately after the conference, build in accountability and benefit from the continued support of your colleagues across the country. Together, we will create an energizing and memorable ending to a whirlwind three days of learning.

Sector Tours - Wednesday, May 30
1:00 pm - 4:00 pm

Health Care

Volunteers in the healthcare sector are vast, assisting in many different areas and roles. Join CancerCare Manitoba, Ronald McDonald House Charities Manitoba., Winnipeg Regional Health and the Health Sciences Centre Volunteer programs, located at the Health Sciences Centre (HSC) campus to learn how they enhance healthcare through their volunteer programs.

The Health Care Sector Tour includes the following 4 areas:

Health Sciences Centre

The Health Sciences Centre (HSC) is the largest health care centre in Manitoba. An interdisciplinary team of nearly 8,000 staff and volunteers who serve people in Manitoba, northwestern Ontario and Nunavut. HSC is the designated Trauma Centre for Manitoba, as well as the centre for transplants, burns, neurosciences and pediatric care. Highly skilled teams of professional staff provide acute care and continuing care.

Over 1200 volunteers a year play an integral role in supporting HSC in meeting its Patients First vision. With over 100 different volunteer placements; 700 volunteers provide support in a wide range of roles, seven days a week, including evenings. Volunteer Services is constantly re-evaluating and adapting volunteer roles to meet the ever changing healthcare needs within HSC. Join Evelyn Casey, Manager of Volunteer Services and HSC staff in discussing the recently re-designed NICU Veteran Parent Volunteer roles.

Ronald McDonald House Charities® Manitoba supports the health and well-being of children by providing a "home away from home" and other services for critically ill, chronically ill and seriously injured children and their families. We operate two core programs: Ronald McDonald House at 566 Bannatyne Avenue and Ronald McDonald Family Room located within the walls of the HSC Children's Hospital at 840 Sherbrook Street. Learn how our dedicated group of program volunteers help us deliver our mission, keeping families together and supporting family-centred healthcare.

Winnipeg Regional Health Authority (WRHA) Community Health and Corporate Volunteer Program

WRHA coordinates and delivers health care services throughout the city of Winnipeg; however its volunteer program specifically supports Public Health, Primary Care, Home Care, Mental Health and corporate programs of the WRHA. Come learn how this program works collaboratively with the other site volunteer departments at the hospitals and how Volunteer Services is enhanced through the use of a Community Development Framework and Patient and Public Engagement model.

CancerCare Manitoba

CancerCare Manitoba is the provincially mandated cancer agency for the province and is responsible for long-term planning and setting strategic priorities for cancer and blood disorders. The organization provides cancer services to Manitobans which includes prevention, early detection, multidisciplinary outpatient cancer treatment, supportive care, end-of-life care and living with cancer. More than 900 employees offer a holistic; team approach centered on the physical and psychological needs of patients, as well as their family and loved ones.

CancerCare Manitoba has a long history of community involvement. Fifty-five years, in fact. It was in 1963 that the volunteer program was initiated to provide patients and families with little extras. Today it has grown into one of the most progressive volunteer programs in health care. Volunteer roles aimed at improving the patient experience will be highlighted during the tour.

Siloam Mission

Siloam Mission is a Christian-based non-profit service organization for vulnerable people who have experienced homelessness and who struggle with mental health issues, physical and cognitive disabilities, addictions or trauma, and youth who have aged out of care and are at risk of homelessness. Founded in 1987, the mission provides emergency shelter, meals and clothing, supportive housing and a variety of services to help people progress, in order that they reach their highest potential.

Over 8,000 volunteers serve at Siloam Mission each year. Our volunteer base includes groups and individuals, ages 6 and older. There are a variety of roles for volunteers including serving in our kitchen, drop-in, and clothing programs. More specialized roles include the art program, donor care, Saul Sair Health Centre, special events, tour guides, hair salon, and a community outreach room. Join us to hear how each volunteer plays an integral part in supporting our community.

Assiniboine Park Conservancy / Zoo

Volunteer Resources at Assiniboine Park Zoo has developed a robust onboarding process to ensure that all of our volunteers demonstrate our "Great People, Great Team" philosophy. Hear about our first level of screening at our Info Hour, Meet a Volunteer and Interview sessions. Meet the skilled volunteers who screen the 250 annual applicants and learn how they, through the exchange of information, find the great people to move forward in the journey to become a volunteer. Listen to the customer service volunteer trainers talk about their experiences on developing the excellent customer service presentation and training both the volunteers and staff to the same standards. In this sector tour, experienced volunteer zoo trainers will describe how they introduce the brand new volunteers to all the exciting and overwhelming information about the animals, visitors, keepers and facilities. The site visit will demonstrate how a volunteer program in a unique setting that includes animals, plants and unions succeeds and grows because of the partnership that starts with the "right people".

The Canadian Museum for Human RIghts

Ever feel terrified, sad, nervous, or excited starting a new job? Perhaps in over your head? These are just a few of the emotions and questions that Denise Bukowski, the Manager of Volunteer Services at the Canadian Museum for Human Rights struggled with when she decided to leave a very rewarding volunteer management career in health care in 2013. The Challenge; build a volunteer program from scratch at The Canadian Museum for Human Rights, the first national museum built outside of the Capital and the only museum in the world solely dedicated to Human Rights.

Fast forward 5 years later and she has an amazing team of over 200 volunteers at CMHR that are highly engaged and helping CMHR to fulfil its mandate. So how did she do it? Sign up to find out! Included in the presentation will be an overview of the Canadian Code for Volunteer Involvement (CCVI) and the National Occupational Standards for Volunteer Managers (NOSVM) followed by a discussion facilitated by some of CMHR's volunteer ambassadors. The hot topics will focus on the three major themes identified in CMHR's volunteer engagement strategy: meaningful engagement, managing expectations and labour relations.

Welcome Reception
6:00 pm - 9:00 pm

We invite you to join us on Wednesday May 30, 2018 from 6:00 PM - 9:00 PM for an evening of networking and inspiration at the Canadian Museum for Human Rights.

The Canadian Museum for Human Rights (CMHR) is the first museum solely dedicated to the evolution, celebration and future of human rights. By creating inspiring encounters with human rights, Canadians and international visitors are immersed in an interactive experience that offers both the inspiration and tools to make a difference in the lives of others.

The evening will commence with a cocktail reception catered by ERA and end with a guided Explore the Galleries Tour with CMHR's knowledgeable interpretive guides. The guided tour will expose you to the Museum's rich content and accessible features and resources. Find out how your rights are protected and be inspired by stories of courage and action in this architectural marvel!

This is an evening that you don't want to miss that will set the stage for what will be an amazing conference filled with remarkable opportunities to network, broaden your knowledge and engage in meaningful conversations.

The Canadian Museum for Human Rights is the first national museum to be built in nearly half a century, and the first outside the National Capital Region.